Our approach
Reliable teams.
Consistent standards.
No. 01 — Our story
New Step Clean started with a simple promise — turn up on time and clean properly.
Today we're a trusted team of vetted cleaners and supervisors looking after homeowners, landlords, property managers, estate agents, developers, Airbnb hosts and commercial clients across London, Kent and Surrey — with the same promise behind every visit.
No. 02 — Principles
Four standards we hold ourselves to — every visit, every property.
I
Turn up on time
When we say 08:00, we mean 08:00. Schedules are kept and arrivals confirmed in advance.
II
Communicate clearly
Direct lines, hourly replies on working days, and no surprises between visits.
III
Notice the details
From the back of the kettle to the top of the wardrobe — we look where others don't.
IV
Sign off properly
A photographic record and a short report after every visit. You always know what was done.
No. 03 — Trust
Vetted, insured,
uniformed.
DBS-checked
Every member of our team, without exception.
Fully insured
Public liability cover up to £5m on every visit.
Professional products
Low-fragrance, surface-safe, child- and pet-friendly.
Key-holder protocols
Documented access, sealed envelopes and logged returns.